vLogicInfrastructure Support Services

There can be no business without infrastructure as it is the key to its success. Without proper infrastructure, no application would run and no calls can be made. At vLOGIC, we understand the necessity of making your critical IT infrastructure available for business in real time and all the time. Therefore we make sure that the services operate in a secure environment and are updated efficiently and effectively to meet the changing business requirements. With vLOGIC ‘s extensive and truly global delivery network, we ensure the delivery of advanced, real-time, 24x7x365, resilient, secure and mobile infrastructure services to clients across various industries around the world.

Why vLogic?

vLOGIC is vendor agnostic and delivers 65% of the desktop support remotely

Dedicated teams at key locations across the globe

Clients have an option to procure assets & spares under direct contract or through vLOGIC.

vLOGIC provides End-to-End Desktop & Network Life Cycle Management services.

Reduce desk-side support costs by 10-15 % over the contract period

Focused team for asset procurement, contract negotiations, vendor management and spares management

Improve mix of remote and onsite support and reduce desk-side visits by 20-30% through IT helpdesk & Technical Support

Client Onsite Services:

Our Global client Onsite services thrives upon in-house expertise and experts as well as a strong partner ecosystem, which enables us to leverage global sourcing to render remote and onsite support and improve the ratio of remote vs. onsite and provide consistent high-touch, high quality services.

Following are vLOGIC's Field Support services capabilities:

Hardware maintenance for a wide variety of equipment

Network devices

Computer Peripherals including Printers

Servers and storage systems

Desktops and laptops

Services

Extended support options

Deployment and project management

Remote deployment methodologies

Desktop build and test staging (Network)

Software Support

Tier 1 client unique(Bespoke) applications

Tier 1 & 2 commercial off-the-shelf software support (Microsoft, Linux, Unix, Cisco)

Specialized software support for server OS environments

Flexible options

2 hour, 4 hour, 8 hour, or Next Business Day (NBD) resolution times

5x8, 5x12, 7x12 or 7x24 support coverage

Dedicated or dispatched staffing models, depending on requirements

RIMM Offerings:

vLOGIC provides management, monitoring, security, and compliance services for your network, servers, storage, OS, application infrastructure, and custom applications. We can staff and operate your service desk, problem management, change management, patch management, and incident management.